Some systems are experiencing issues

Past Incidents

2020-03-19

No incidents reported

2020-03-18

Product Panel [Scheduled] Server migration

UPDATE [March 18, 7:30 PM CET]: The chat logs option has now been restored.

During our planned infrastructure upgrade and server migration, file storages, statistics and chat logs were not available. Avatars and logos used in the event room were also unavailable.

Users might have also experienced challenges when trying to log in to their account panels.

The service is operational now, while chat logs are still unavailable. We are working on restoring this feature and an update will be posted once this is fixed.

[Scheduled] Maintenance Work

Dear Users,

On Wednesday, March 18, between 12:00 and 2:00 PM CET (11:00 AM - 1 PM UTC), we will perform an important infrastructure upgrade work.

We expect service continuity but it may happen that you experience challenges within your account panels and/or event rooms. If you have any events planned for that time, it might be best to move them to another time frame, if possible.

Our IT team is working around the clock to ensure that any difficulties are minimised and temporary.

ClickMeeting Team

Document converter [FIXED] File uploading and conversion

UPDATE: Our storage server works have now been completed and file storages in account panels are now available and working smoothly again!

We are currently working to fix our file storage feature. Users experience issues when trying to upload new presentation files to their storages. While in most of the cases the current storage files should open in the event room without any issues, we recommend sharing presentations via Desktop Sharing.

2020-03-17

[FIXED] Access to ClickMeeting

Due to technical challenges and higher traffic, access to ClickMeeting pages is interrupted today. We are sorry for any inconvenience and we appreciate your understanding while we try to fix this issue. Users may also experience challenges with their presentation files (uploading and conversion). We are working on a fix for that matter as well.

ClickMeeting Team

2020-03-16

[FIXED]Problems with accessing conferences

Dear users, we have identified the reasons for the performance issues today and have now implemented solutions. We can assure you that all of our systems are closely monitored and we will do our best to keep you up to date with any news. In the meantime, you may experience issues with downloading the chat logs from your events. We are working on solving that matter for you as well. We are truly sorry for the inconvenience.

[FIXED] Problems with accessing conferences

Due to an unexpected error there might be issues with starting new conferences and initiating microphones & cameras within the conference room. We are working on the issue, the established fix time has not been estimated yet.

2020-03-15

No incidents reported

2020-03-14

No incidents reported

2020-03-13

Problems with accessing conferences

Due to an unexpected error there are issues with accessing conferences. We are working on the issue, the established fix time has not been estimated yet. We will keep you posted.

2020-03-12

General

Due to some technical difficulties, users may experience issues with searching videos on YouTube. Our technicians are working to implement a solution and fix the integration as soon as possible. We are sorry for any inconvenience and appreciate your patience.